We know you can’t wait to experience your Ovivé Beauty glow — so we’ve made tracking your order simple and seamless. Enter your order number to view your order status instantly.
At Ovivé Beauty, your satisfaction is our top priority. We’re confident that you’ll fall in love with your purchase, but if something isn’t quite right, our 30-Day Confidence Guarantee has you covered.
We gladly accept returns on eligible items within 30 days of delivery. To qualify for a return, your item must be:
To initiate a return, please contact our support team at support@ovivebeauty.com with your order number and reason for return.* We’ll respond within 1–2 business days with next steps.
Once your return is received and inspected, we’ll notify you via email. If approved your refund will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.
For hygienic and safety reasons, the following cannot be returned:
If your product arrives damaged or defective, please reach out within 48 hours of delivery. Include photos and a description so we can resolve the issue promptly.
You are responsible for covering return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we are not liable for lost or delayed returns.
We’re here to empower your beauty journey — not complicate it. That’s why we created the 30-Day Confidence Guarantee: if you’re not glowing with joy, we’ll make it right.
Still have questions? Contact us at support@ovivebeauty.com — we’re happy to help.
We know you can’t wait to experience your Ovivé Beauty glow — so we’ve made tracking your order simple and seamless. Enter your order number to view your order status instantly.